At Drake Mechanical, we respect your privacy and are committed to protecting your personal information. When you visit our website or use our plumbing and HVAC services, you can trust that your data is handled responsibly and securely.
What Information We Collect
- Personal Details: Name, address, phone number, email, and payment information, collected when you schedule a service, request a quote, or complete a transaction.
- Service Information: Details about the services you request or purchase.
- Website Data: Non-personal information such as IP address, browser type, and browsing activity to improve our website experience.
How We Use Your Information
We use your information to:
- Schedule and provide plumbing and HVAC services.
- Send service confirmations, reminders, and updates.
- Improve our website and customer experience.
- Process payments securely.
- Share exclusive offers and promotions (only if you’ve opted in).
How We Protect Your Data
Your security is our priority. We safeguard your information with:
- Secure encryption for payment and personal data.
- Restricted access to sensitive data.
- Regular monitoring of our systems for security breaches.
Your Privacy Choices
- Email Preferences: You can opt out of promotional emails at any time by clicking “unsubscribe” or contacting us directly.
- Data Access: Reach out to us to review, update, or delete your personal information.
Have Questions About Your Privacy? We’re here to help! If you have concerns about your privacy or how we handle your information, contact us at info@drakemech.com or (208) 362-6200. Thank you for trusting Drake Mechanical with your home’s comfort and safety.
Messaging Privacy Policy
By submitting this form and signing up for texts, you consent to receive text messages from Drake Mechanical, Inc. at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Drake Mechanical, Inc. will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
Messaging Terms & Conditions
You agree to receive informational messages (appointment reminders, account notifications, etc.) from Drake Mechanical. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@drakemech.com. You can opt out at any time by replying STOP. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP.